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easyfeedback Reviews
RATING:
4.55
(22)Overview
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Pros and Cons
"Easyfeedback is a really useful tool for us to gain insights from our users."
"Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data."
"It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products."
"In der Vergangenheit war die Stabilität und Performance nicht immer gegeben. Stellenweise Probleme mit SPSS Export."
"We miss the functionality of individual result ratings."
"Teilweise gibt es Funktionen, die vereinfacht werden könnten, wie z. B. die Einbindung von Links oder Hervorhebungen in den Fragen selbst."
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Herbert
Verified reviewer
Computer Software, 201-500 employees
Used monthly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Customer & Brand Experience
We us easyfeed on a borad scale: Customer Experience Survey, Staff Experience Survey, Project (Business Development) Ratings, Assessments, etc.
PROS
Easy to use, high flexibility, low maintenance, affordability.
CONS
We miss the functionality of individual result ratings.
Claudia
Newspapers, 201-500 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best thing? It's so easy to use. Nobody in the business can say they can't get customer insights!
easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user tests, gather leads for events and collect input for our journalism - always protecting the personal data of our readers. We now regularly use easyfeedback surveys to collect data on journalistic questions and publish stories based on that input. easyfeedback has become a vital component of our data-driven storytelling journalism (latest example is our coronavirus diary: https://www.sueddeutsche.de/leben/ergebnisse-corona-umfrage-1.4865673).
PROS
In our media organisation we use easyfeedback intensively and regularly for our high-traffic news sites, apps, newsletters and podcasts. We value it as a powerful survey tool with a reasonable pricing structure and a very quick and competent support team. It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products. The automatically created results pages and the filter options on it are brilliant! We often don't export the data for further analysis because all our hypothesis and questions can be answered directly using the provided features. We love the layout options and are use example surveys. This way everyone in our business can quickly built a good survey matching the look & feel of their particular brand. Really powerful is easyfeedback in combinatination with the Google Tag Manger. It gives us a lot of control over which user groups see survey invites and over frequency of invites shown.
CONS
1) We would love even more layout options, e. g. the option to use our own fonts, manage logos better. 2) It would be great to save the full questionnaire in one long jpeg for quick structure checks, archiving and proof reading (without having to click through all paths of the survey. At the moment we use a browser screenshot tool but the mouse over menus of always appear when screenshotting and hide the text of some questions.)
Reason for choosing easyfeedback
easyfeedback fulfilled all our requirements, offered the best pricing model and as a German business we preferred a partner in Germany with a support team based in Germany. In our experience big international companies don't provide the same level of quick support and we have often little chance to give input for their roadmap. With easyfeedback we always have a direct line.
Reasons for switching to easyfeedback
In 2016 we were not happy with the data protection solution of Typeform and felt that managing several teams and users was becoming hard.
Vendor Response
Hello Claudia, we are thrilled by your feedback. We will use your ideas to further improve our product and keep your experience with us on a high level. For all your current and upcoming projects we wish you continued success! Your easyfeedback Team Replied April 2020
Werner
Media Production, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Good SaaS-Tool for Surveys
We use it on an everyday base for our media products and awards. Never had any bigger problems with it.
PROS
Easy to use, very flexible and reliable. Good customer support. Compliant with DSGVO.
CONS
Usabilty and results could be a little more fancy and should be modernized.
Reason for choosing easyfeedback
We used this before typeform, but easyfeedback convinced us more.
Reasons for switching to easyfeedback
Privacy topics.
Antonio
Sports, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Good feedback tool
Overall it is very useful tool for our costumers and product development.
PROS
Easy to set up questionnaires. Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data. Nice design and quick loading times.
CONS
The api documentation could be a bit better, examples how to set up with different coding environments. Also results are limited.
Reason for choosing easyfeedback
Good price
Vendor Response
Hello Antonio, thanks for your honest feedback. Of course we are happy that you like the features we offer and that we provide added value for your company. We will use your feedback to further improve our product. We are currently working on the API documentation and result reporting, and we are constantly trying to improve it and show our users all the possibilities. Your easyfeedback team Replied April 2020
Matthias
Verified reviewer
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Quick insights
PROS
APIs; white labeling; working with individual parameters; css-formatting
CONS
Limit of 5k participants per feedback/survey. For small businesses 5k per year and feedback would be much better
Reason for choosing easyfeedback
Matching needs
Reasons for switching to easyfeedback
Capabilities; APIs; instant support
Julia
Publishing, 11-50 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Easy to use
PROS
It´s easy to use, self explanatory and provides good statistics.
CONS
More statistics maybe so that you can work with the results and more options to personalise it
Reasons for switching to easyfeedback
More options and possibilities
Vendor Response
Hello Julia, thanks for your feedback. We're happy to see that you are getting along well with our tool and that you like the statistics. We are constantly working on providing new possibilities for our users to make the statistics even more effective. We hope this will help you to achieve your goals more easily. Your easyfeedback team Replied April 2020
Igor
Pharmaceuticals, 10,000+ employees
Used monthly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
after a month
I will continue to increase my knowledge but the need to use it in English instead of French makes it less ergonomic and easy to use for me (even if I speak and read English, not my first language and thus a barrier).
PROS
Easyfeedback is rich. many features. I found many of the features I wanted for a knowledge level evaluation, first steps were easy
CONS
interface: no french available. The export of graphics in excel is missing (or I did not found how to yet). Creating layouts is not possible for a simple user. When moving questions from a questionnaire to another, you may lose some parameters. It may be the license I have within my company but changing layout after the creation of the questionnaire seems locked, not possible. I wish I could try the different existing layout on my current questionnaire to see how it looks, what it impacts to use this or this other template (background, color palette, page setup).
Vendor Response
Hello Igor, thank you very much for your detailed and constructive feedback. When exporting to Excel, graphics are currently not automatically transferred. However, you can download the graphics of each question of your questionnaire within the evaluation as an image file and insert it into your excel file at any time. The creation of layouts is possible for everyone, regardless of the plan you use. If you are in an existing questionnaire, you can change the layout of your questionnaire at any time and adapt it according to your wishes under the point Settings. Currently it is only possible to use easyfeedback's interface in English or German. If we can help you in any other way, please do not hesitate to contact us. Your easyfeedback team Replied April 2020
Clare
Internet, 51-200 employees
Used less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Great tool - secure & easy to use
PROS
easyfeedback is a really useful tool for us to gain insights from our users. The platform is simple to use, has a wide range of functionality and ensures high levels of data security, which is important to us and our users. Thanks to [SENSITIVE CONTENT HIDDEN] from the customer service team for all his help!
CONS
We had some trouble when trying to use the tool with external research panels (i.e. enabling quotes etc.) Would be great if these features were introduced in the future.
Reason for choosing easyfeedback
Aesthetics, functionality, Data Security.
Vendor Response
Hi Clare, thanks for your feedback. We are pleased that our support was able to help you and that you are satisfied with easyfeedback in general. We will consider your suggestion to improve our tool even further. Your easyfeedback team Replied April 2020
Philline
Telecommunications, 201-500 employees
Used less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Easy to handle
PROS
Everyone can easily handle and intuitively use this Software. You dont Need much information or instructions to go through a survey because it is self-explanatory.
CONS
Some functions were not Always mobile and Desktop-optimized. As for example: Sometimes you Need to scroll down or left/right after having answered a question to Forward to the next page.
Vendor Response
Hi Philline, thanks for your feedback. We are pleased that you are satisfied overall. Good luck with all your future projects. Your easyfeedback team Replied April 2020
Thomas
Chemicals, 201-500 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Easy to manage customer surveys
PROS
- functionality - self-explanatory design - Adaption to different end devices - good Survey Cockpit featuring survey results
CONS
None that I can think of at the moment...
Vendor Response
Hello Thomas, thanks for your feedback. Glad to hear that you like our tool. Lots of success with all your future projects. Your easyfeedback team Replied April 2020
Pawel
Market Research, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Meine Erfahrungen
PROS
Einfache und intuitive Programmierung der Fragebögen. Kundenwünsche werden ernst genommen und implementiert. Motiation der Mitarbeiter mit unseren Projekten zu wachsen.
CONS
In der Vergangenheit war die Stabilität und Performance nicht immer gegeben. Stellenweise Probleme mit SPSS Export.
Reason for choosing easyfeedback
Preis-Leistung
Vendor Response
Hallo Pawel, vielen Dank fur Dein Feedback. Wir freuen uns, dass Dir easyfeedback gefallt und werden auch weiterhin an unserem Tool arbeiten, um maximalen Erfolg und eine bestmogliche Erfahrung zu gewahrleisten. Dein easyfeedback Team Replied April 2020
Tim
Logistics and Supply Chain, 51-200 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Feedback
Schnell und einfach. Bis auf Startschwierigkeiten bisher keine Probleme.
PROS
Sehr einfache Bedienung Gute Aufbereitung der Auswertungen Gutes Preis-Leistungs-Verhältnis
CONS
Folgenschwere Probleme beim Start einer wichtigen Umfrage, die uns ca. 50 Teilnehmer gekostet hat.
Reason for choosing easyfeedback
Bestes Preis-Leistungs-Verhältnis und DSGVO konform
Reasons for switching to easyfeedback
DSGVO
Vendor Response
Hallo Tim, vielen Dank fur Dein Feedback. Schon zu horen, dass Dir die Arbeit mit unserem Umfrage-Tool gefallt und Du zufrieden bist. Es tut uns leid, dass Ihr anfangliche Probleme bei der Nutzung hattet und easyfeedback nicht im vollen Umfang nutzen konnten. Falls weiterhin Probleme bestehen oder wir helfen konnen, zogere bitte nicht uns zu kontaktieren! Dein easyfeedback Team Replied April 2020
Philipp
Events Services, 11-50 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2022
Gutes Feedback-Tool
Wir nutzen das Tool hauptsächlich um Feedback von unseren Veranstaltungsteilnehmer einzuholen und auszuwerten. Es läuft solide und tut was es soll. Bisher keine Aussetzer gehabt.
PROS
Die individuelle anpassbare Oberfläche und intuitive Bedienung.
CONS
Die Exporte der Daten sind teilweise unübersichtlich und müssen händisch Überarbeitet werden. Es gibt beim Newsletter/Gewinnspiel-Fragetyp keine Möglichkeit bei Geschlecht/Anrede eine Dritte Antwortmöglichkeit einzufügen.
Sarah
Information Technology and Services, 51-200 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Tolles Design, einfache Handhabung
Tolles Tool, das sich nach einer kurzen Einarbeitungszeit und zwei, drei Supportanfragen (die schnell beantwortet werden) unkompliziert nutzen lässt.
PROS
Am meisten überzeugt hat mich die problemlose Darstellung der Umfrage auf verschiedenen Devices (Desktop, Mobile, Tablet). Die Optik ist für den Nutzer sehr ansprechend; darüber hinaus hat mich die Möglichkeit, die Sprache jederzeit zu wechseln, überzeugt.
CONS
Teilweise gibt es Funktionen, die vereinfacht werden könnten, wie z. B. die Einbindung von Links oder Hervorhebungen in den Fragen selbst. Bislang funktioniert das "nur" über HTML-Codes. Geht zwar auch, ist aber etwas umständlich.
Reason for choosing easyfeedback
Übersichtliche Preisstruktur, umfangreiche Funktionen, schnelle Beantwortung meiner Fragen zum Produkt
Reasons for switching to easyfeedback
Das "alte" Tool wurde unseren Anforderungen nicht gerecht in puncto flexibler Fragengestaltung, Mehrsprachigkeit, Anonymität.
Vendor Response
Hallo Sarah, vielen Dank fur dein ehrliches Feedback. Naturlich freut es uns erst einmal, dass dir unser Tool gefallt und du nach kurzer Zeit gut damit zurechtkommst. Deine Verbesserungsvorschlage werde ich auch direkt weiterleiten. Viel Erfolg weiterhin! Dein easyfeedback-Team Replied June 2020
Sanja
Financial Services, 51-200 employees
Used more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Alles passt!
PROS
Sehr benutzerfreundlich und intitiv. Gestaltungsfreiheit Zuverlässig
CONS
Statistik nicht immer eindeutig. Bessere Erklärung der Auswahltools. Welches Tool ergibt welches Ergebnis und warum bzw. wie die (Prozent)Zahlen sich errechnen.
Reason for choosing easyfeedback
Benutzerfreundich
Vendor Response
Hallo Sanja, danke fur Dein Feedback! Wir freuen uns, dass Dir unser Tool gefallt und werden Dein Feedback fur die Entwicklung berucksichtigen. Dein easyfeedback-Team Replied April 2020
Karl
Utilities, 1,001-5,000 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Benutzerfreundlich, toller Support, gutes Preis-Leistungsverhältnis
PROS
"Klassisches" Feedback-Tool / intuitiv zu bedienen - benutzerfreundlich / sehr guter Support, falls es mal Fragen gibt / Preis-Leistung absolut in Ordnung
CONS
Nichts Gravierendes; im Falle von Unklarheiten, Rückfragen konnte mir der Support immer weiterhelfen
Petra
Events Services, 11-50 employees
Used monthly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Schnell umsetzbar
Wirklich gut, wir können damit umfragen machen, Lernerfolgskontrollen durchführen und vieles mehr. Also genau das, was wir benötigen.
PROS
Man kann sehr frei wählen, welche Art von Fragen mit welchen Antwortoptionen man möchte. Es ist einfach bedienbar.
CONS
Manchmal muss man etwas suchen, bis man die Funktion gefunden hat. Aber der Support ist klasse.
Reason for choosing easyfeedback
gehostet in Germany und damit ist ein sehr wichtiger Punkt für uns, nämlich die Datenschutzfrage geklärt.
Vendor Response
Hallo Petra, wir freuen uns, dass dich unser Tool bei der Arbeit unterstutzen kann. Wir werden weiterhin an der Usability arbeiten. Weiterhin viel Erfolg und danke fur das Feedback! Dein easyfeedback-Team Replied July 2020
Heinz
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Easy, fast and perfect
Die Teilnehmer antworten wirklich gerne und schnell. Und wir haben sofort ein gut zu präsentierendes Ergebnis.
PROS
Die Nutzung ist sehr einfach. Die Fragebögen sind schnell erzeugt, das Layout ist ansprechend und die Ergebnisse werden gut dargestellt.
CONS
Alle Kollegen von mir nutzen diese Software gerne, weil es wirklich einfach ist. Keine lange Einarbeitung erforderlich.
Vendor Response
Hallo Heinz, vielen Dank fur Dein Feedback. Wir freuen uns, dass Du und Dein Team gerne mit easyfeedback arbeitet und Ihr ohne lange Einarbeitung tolle Ergebnisse erzielt. Wir wunschen weiterhin viel Erfolg bei all Euren Projekten! Dein easyfeedback Team Replied April 2020
Eva
Non-Profit Organization Management, 1 employee
Used less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2020
Problemlos
Gut
PROS
konnte mit der kostenlosen Testversion gut alles austesten. Wir hatten in diesen Corona-Zeiten die Notwendigkeit eine Versammlung mit notwendigen Wahlen online zu organisieren. Die Online-Wahl konnte mit Easyfeedback problemlos, anonym und zielgerichtet nur für die Delegierten, ausgerichtet werden. Ergebnisse konnten sofort bekannt gegeben werden. Ganz viele der Teilnahmer haben sich positiv geäußert.
CONS
musste etwas probieren um dir richtige Art der Fragestellung zu finden. War aber dann doch kein Problem.
Vendor Response
Hallo Eva, danke fur Dein Feedback! Replied May 2020
Noa
Marketing and Advertising, 51-200 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Kundenbewertung
Wichtigen Kundeneindruck bekommen, wie unser Verhältnis und unsere Dienstleistungen wahrgenommen werden.
PROS
Einfaches "backend"/Baukasten zum erstellen von Umfragen
CONS
Für unterschiedliche Kunden jeweils einen extra Link zu machen, bzw eine neue Umfrage anzulegen
Vendor Response
Hallo Noa, hervorragend, dass du wichtige Eindrucke mit easyfeedback sammeln kannst. Viel Erfolg weiterhin! Dein easyfeedback-Team Replied July 2020
Aline
Electrical/Electronic Manufacturing, 51-200 employees
Used less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
very content
going to use it regulary from now on
PROS
used this Software for an employee Survey very content
CONS
Nothing that I did not like, Nothing to complain about
Vendor Response
Hello Aline, thank you for your feedback. We are pleased to hear that you are satisfied and will continue to use our tool regularly for your employee surveys. Your easyfeedback team Replied April 2020
Ines
Utilities, 1,001-5,000 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Erste Schritte
Gut
PROS
Einstellungen leicht verständlich, toller Kundensupport!
CONS
Wenn man Fragebögen dupliziert werden Einstellungen nicht übernommen; Der Schritt zum "Fragebögen veröffentlichen" sollte besser erklärt sein, da man hier nichts falsch machen will
Reason for choosing easyfeedback
Preis- Leistungsverhältnis; wurde mir empfohlen
Vendor Response
Hallo Ines, danke fur dein Feedback. Schon zu horen, dass dir unser Kundensupport gefallt. Deinen Vorschlag werden wir direkt an die Entwicklung weiterleiten. Viel Erfolg weiterhin! Dein easyfeedback-Team Replied July 2020